Butler

POSITION DESCRIPTION

POSTION: BUTLER

FLSA DESIGNATION: NON - EXEMPT

SALARY RANGE: $24.00- $28.00 per hour

Casa Cipriani New York is a private members club located in the Battery Maritime Building, within a larger project called ‘Casa Cipriani South Street’ which incorporates over 20,000 square feet of events space, a 47-room luxury hotel and extensive fitness and wellness facility. The site is a historic 1906 Beaux-Arts style building on the southernmost tip of Manhattan Island with striking views overlooking the East River of the Brooklyn Bridge to one side and the Statue of Liberty to the other.

Casa Cipriani New York has become one of the city’s most sought-after membership clubs since opening in September of 2021 and it is anticipated that further Casa Cipriani sites will open up soon in other cities in the United States and overseas, access to which will be granted to existing members on preferential terms as the club grows its national and international reach. 

POSITION PURPOSE:

The Butler will be responsible for inspecting, preparing and coordinating suites for the guest. They will also set the stage for guest experience with your welcoming smile and service.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Greet guests upon arrival, escort them to their suite, and perform an “in-room” check-in when appropriate. Explain the facilities, services and attractions available for their comfort and pleasure and fulfill all requests for the guest with the collaboration of the Services staff.

• Serve meals, snacks, tea, hors d’oeuvres, cocktails and other food and beverage items in guest suites. Under the direction of the VIP management, plan, organize and coordinate cocktail and dinner parties, receptions, entertainment, and other functions and services upon request.
• Delivery of all Room Service and Hospitality orders to floors.
• Assist guests in unpacking, packing, and the selection, care and maintenance of their wardrobe. Polishes shoes, removes spots, brushes, presses, performs minor repairs to clothing items, and arranges for laundry and dry cleaning services and return of these items to the guest’s wardrobe with the assistance of Bell Services.
• Arranges for personal services such as but not limited to haircutting and styling, manicure, massage, etc. Remains immediately available during assigned shift to respond to guests’ needs.
• Coordinates housekeeping services by notifying Housekeeping and VIP Services of appropriate times to provide cleaning, turn down services, etc. Coordinates special requests made by the guests with VIP Services
• Stocks and maintains the VIP Suites to the specifications of VIP Services as well as interacts with all necessary departments and staff to ensure a consistent level of service.
• Maintains confidentiality of guest information and activities. Provides documentation on a daily basis to VIP Services of special requests and particular likes and dislikes of each guest which is to be used by the staff for future visits and updated in the Guest’s History Profiles

• Allocates work time to accommodate the responsibilities assigned.
• Continually updates and attends training classes as mandated to assist in advancing knowledge and skills.
• Performs other job-related duties as assigned.

OTHER:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the organization. In addition, attendance at all scheduled training sessions and meetings is required.

• Upon employment, all employees are required to fully comply with Cipriani rules and regulations for the safe and effective operation of the facilities. Employees who violate rules and regulations will be subject to disciplinary action, up to and including termination of employment.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

• Most work tasks are performed indoors. Temperature is moderate and controlled by facility environmental systems.
• Must be able to sit and exert well-paced mobility for up to 8 hours in length.
• Must be able to exert well-paced ability in limited space and to reach other locations of the property on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must be able to lift & carry at least 50 pounds.

QUALIFICATION STANDARDS:

Education: High School Diploma Required

• Experience Required: At least 2 years experience in a major resort property with proven superb customer services skills as a Butler, Maitre d’, or Food Server in a Five Star or Luxury Resort environment.
• Knowledgeable and proficient in all aspects of F&B and personal valet services.
• Basic computer skills.
• Ability to function under time constraints and carry out standard housekeeping practices such as turn down services.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Able to effectively communicate in English, in both written and oral forms.

Grooming: All employees must maintain a neat, clean and well-groomed appearance per Company standards.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded.

Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.