Cipriani
Restaurant Manager
Milano, Italy - Full Time
Located at Via Palestro 24 and overlooking one of Milan’s oldest parks, the Indro Montanelli Gardens, Casa Cipriani Milano evokes the elegant and comfortable atmosphere of classic English gentlemen’s clubs, with references to Italian timeless sophistication. The project includes 15 Rooms & Suites and a Private Club featuring the Restaurant with a large terrace, the Pickering Room, and the Living Room – all designed by renowned Florentine designer Michele Bönan – as well as the Wellness & Fitness Center, a peaceful retreat in the heart of the city designed by Studio Apostoli.
A unique, simple, and authentic place where we hope our guests feel at home, enriched by the service and style that have defined our philosophy for over 90 years.
Casa Cipriani Milano is looking for a Restaurant Manager: The selected candidate will be responsible for leading and inspiring the team while embodying the distinctive elegance and hospitality of Cipriani. We are seeking someone with a strong leadership mindset, capable of empowering every team member and ensuring impeccable service.
The ideal candidate has a background in high-end nightlife and entertainment, and combines organizational skills, attention to detail, and a true passion for hospitality.
Requirements
Responsibilities
A unique, simple, and authentic place where we hope our guests feel at home, enriched by the service and style that have defined our philosophy for over 90 years.
Casa Cipriani Milano is looking for a Restaurant Manager: The selected candidate will be responsible for leading and inspiring the team while embodying the distinctive elegance and hospitality of Cipriani. We are seeking someone with a strong leadership mindset, capable of empowering every team member and ensuring impeccable service.
The ideal candidate has a background in high-end nightlife and entertainment, and combines organizational skills, attention to detail, and a true passion for hospitality.
Requirements
- Minimum of 3 years experience in a similar role within luxury hospitality or private clubs of comparable level
- Excellent command of English; knowledge of a second foreign language is considered a plus
- Strong communication and interpersonal skills
- Teamwork-oriented attitude
- Professionalism, courtesy, and discretion
- Precision, organization, and keen attention to detail
- Strong diplomatic sense
- Solid managerial and organizational skills with a natural flair for guest relations
- Proven ability to motivate and manage staff
- Bartender knowledge
- Lounge life-style background
- Proficiency in Microsoft Office, particularly Word and Excel
- Availability to work evening and weekend shifts
Responsibilities
- Oversee daily operations of all F&B services
- Ensure consistent, high-quality F&B service across all outlets
- Monitor and maintain cleanliness, sanitation, and organization of F&B areas
- Support in hiring, training, and developing F&B staff
- Plan staff schedules to ensure proper coverage for all F&B activities
- Evaluate performance and provide constructive feedback
- Develop and implement training plans and corrective actions as needed
- Foster a positive and constructive work environment, encouraging teamwork and professional growth
- Ensure exceptional and fair service to all guests, demonstrating active listening, initiative, and professionalism in handling requests and complaints
- Monitor guest satisfaction and implement corrective measures in collaboration with the F&B team
- Assist with the preparation and management of the F&B budget, including forecasting, cost control, and revenue management
- Monitor financial performance and identify opportunities to enhance profitability
- Ensure compliance with financial policies and procedures
- Oversee ordering, storage, and inventory of F&B supplies and equipment
- Conduct regular inventory checks to minimize waste and control costs
- Ensure compliance with health, HACCP, safety, and hygiene regulations
- Enforce F&B policies and procedures to maintain a safe environment – psychologically, physically, and hygienically
- Conduct regular inspections and training sessions to ensure staff adherence to safety standards
- Support the development and execution of marketing strategies to promote the outlet and its events
- Collaborate with other departments, such as Sales, Events, and Front Office, to ensure seamless service delivery
- Communicate effectively with the Director and F&B Managers
- Participate in regular management meetings and contribute to business strategies
- Share responsibility for the outcome of the annual employee engagement survey
- Ensure the safety of guests, staff, and assets, promptly informing management of any issues
- Promote internal communication by organizing monthly departmental meetings
- Employment contract under the National Collective Agreement for the Tourism Sector (CCNL Turismo)
- Team-building activities and continuous training
- A collaborative and motivating work environment
- Career development opportunities within the company
- Potential international experiences
- Company welfare program
