Senior Sales Manager - Casa Cipriani New York

Position Purpose:

We are seeking an experienced, tenacious and highly motivated individual to join our team as Senior Sales Manager. The Senior Sales Manager is responsible for driving revenue growth and achieving sales targets. This role involves developing sales strategies, building client relationships, and overseeing the sales process from prospecting to closing.

Market Segments:

• Luxury Consortia (Existing relationships with travel advisors are essential).
• Corporate Negotiated & Entertainment.
• Group (SMERF)

Works Closely with:

• Cipriani 10 South Street (event venue) to handle all group and corporate leads funneled through.
• Membership team to leverage and share leads back and forth.
• Reservations/Revenue.

Essential Functions & Duties:

• Conduct site inspections, client entertainment, sales trips and trade shows as required.
• Monthly target of proactive phone calls and site inspections/client entertainment.
• Manage and direct the on-property multi-segment sales efforts to achieve hotel revenue goals by proactively targeting current and prospecting new targeted accounts in these markets to grow Casa Cipriani New Yorks business.
• Create quarterly and yearly action plans.
• Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market.
• Ability to be well versed on current trends in various markets and maintain confidentiality of information.
• Attend hotel clients and local community business events to network and maintain high visibility
• Update management and relevant departments on VIP arrivals, meet and greet accordingly
• Perform monthly review account profile on room nights production and average rate and utilize Agency 360 & Demand 360 and relevant business intelligence tools to maximize ROI
• Ensure that all accounts profile, all sales reports and any other relevant information are updated in the CRM system
• Identify and communicate ideas, customer expectations from assigned segments and territory
• Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market.

Experience:

• Minimum of 5 years hotel sales experience – luxury brand preferred.

General Skills

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow-up on all actions
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Understand guest service needs.
• Work with minimal supervision.
• Maintain confidentiality of guest and client information and pertinent hotel data.
• Exceptional interpersonal skills - able to represent the property in the community.
• Ability to prioritize and organize work assignments.
• Ability to meet deadlines.
• Business acumen.

Technology

Experience with technology such as:

• Delphi.fdc (sales force)
• Opera Cloud
• Alliants
• Microsoft Office Suites
• Hoteligence/Demand 360