Job Title: Massage Therapist & Aesthetician

Reporting: Spa Manager and Department Lead

Salary Range: $15.00 per hour plus Tips and Commission

Casa Cipriani New York is a private members club located in the Battery Maritime Building, within a larger project called ‘Casa Cipriani South Street’ which incorporates over 20,000 square feet of events space, a 47-room luxury hotel and extensive fitness and wellness facility. The site is a historic 1906 Beaux-Arts style building on the southernmost tip of Manhattan Island with striking views overlooking the East River of the Brooklyn Bridge to one side and the Statue of Liberty to the other.

Casa Cipriani New York has become one of the city’s most sought-after membership clubs since opening in September of 2021 and it is anticipated that further Casa Cipriani sites will open up soon in other cities in the United States and overseas, access to which will be granted to existing members on preferential terms as the club grows its national and international reach.

Role

Main Function of Position: To deliver the highest standard of care and service to all members and guests in our Casa Cipriani Spa Setting

Hours: Significant flexibility will be required to meet business needs (including weekends)

Requirements

• Excellent customer service skills
• Active New York State Massage Therapy License or Active New York State Aesthetics License
• Maintain an active CPR certification in addition to active continuing education participation.
• At least 2-3 years of experience working in a Luxury Spa environment
• Excellent communication skills
• Team Player
• Ability to work under pressure
• Polite and respectful disposition
• Well presented

Skills

• Ensure that clients receive an efficient, friendly, consistent, and personalized service.
• Manage customer feedback effectively by escalating to the correct parties.
• Ensure punctuality with all client appointments. 
• Undertake and execute treatment procedures, always ensuring up to date knowledge.
• Gain an understanding, and pro-actively work towards the achievement of departmental financial and operational targets.
• Meet and exceed sales and service goals.
• Take ownership and be responsible for ensuring all administration procedures regarding client care and treatments are carried out including consultation forms, up to date medical history, before and after photographs, signed consent and detailed client treatment records.
• Ensure that iPads are placed to charge at the end of your shift for the next Therapist on shift.
• Work closely with Spa Manager and department lead to identify training & development needs and opportunities on an ongoing basis.
• Share information and work effectively with team members to establish and support a positive and fun team environment.
• Interact regularly with team members cross functionally to ensure an overall awareness of activities within the department.
• Maintain standards of personal appearance, hygiene, and cleanliness in accordance with Company and departmental requirements.
• Ensure your working environment and equipment is kept clean and tidy, always adhering to treatment room standards.
• Maintaining treatment equipment as specified and reporting any breakages or faults to the manager.

Additional Responsibilities

• To communicate effectively with all other departments.
• To attend Monthly team meetings and training sessions.
• To understand and adhere to the Health and Safety and Equal Opportunities Policies.
• Ensure punctuality with shift times.

Qualification Standards:

Experience Required: Prefer 2-3 in related experience and/or training in Luxury Spa Environment

Grooming: All employees must maintain a neat, clean and well-groomed appearance per Company standards.

Intent and Function of Job Descriptions

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded.

Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.